Mineral Circles Bearings (MCB) has simplified access to its fast-moving part numbers with an instant stock search feature and 24/7 automated sales support. Users on the MCB website can type the part number of a bearing inside the ‘Search For Available Stock’ box without the need to sign in or register. The keyword search returns a wide range of offers from leading brands such as NTN, SNR, SKF, MCB, ILJIN, and enables the user to to check the available quantity in stock.
This feature has been enabled to address the needs of individual buyers who require a specific bearing unit in small quantities. End users that require dedicated technical support and a bigger RFQ list may opt for their multichannel communications including Telegram, WhatsApp, and Messenger. These channels can provide multilingual support in Arabic, Spanish, French, Russian and Hindi languages and are powered by an automation technology that can help customers access MCB’s online catalogs, have live chats with agents, and also book meetings 24/7.
According to MCB, this added flexibility speeds up the entire customer journey which helps avoid loss of sales conversions. For a business that mainly caters to the needs of operations-focused organizations, instant support and availability confirmation can help build trust and credibility faster.