Searching for the right industrial and construction equipment and services could be a tedious and extensive process, especially when customers want genuine products and expect convenience in procurement and delivery.
M.H. Al Mahroos (Al Mahroos) aims to enhance its long-term partnerships with customers in the Middle East by providing a one-stop-shop solution built on a system called the ‘Three Key Services’ which combines the offering of after sales services, customized financial support (Ez Payment Plans) and ecommerce (Itemshub.com).
After sales services
Al Mahroos has recruited manufacturer-trained personnel, professionals and teams that are available on the clock via mobile service units which are fully equipped with a wide inventory of genuine spare parts ready to be served to customers on site or any other location. A great example of this is the regular preventative maintenance and annual maintenance contracts offered by Al Mahroos for Yanmar compact excavators, supported by an efficient customer care team.
Yanmar products are manufactured with the idea of ‘easy access’ to all components in their machinery. The majority comes hand in hand with the SmartAssist-Direct (SAD) tool which is a diagnostic tool that helps technicians quickly evaluate and identify the relevant services needed and to be provided to the concerned machinery.
As an authorized Yanmar partner distributor, Al Mahroos ensures that their technicians and dedicated servicing staff are trained regularly in order to assure that each person has thorough knowledge about all Yanmar products in existence.
Through the practice of regular maintenance, strictly with genuine Yanmar components, Al Mahroos ensures optimal productivity, high performance and profitability of these machineries in long term.
Yanmar, well known as an industry leader for maintaining the highest standards in quality and durability of their construction equipment, strictly manufactures only genuine parts. These parts are manufactured under the ISO9001 standard – the international standard that specifies requirements for a quality management system (QMS) to consistently provide products and services that meet customer and regulatory requirements. This allows customers to maintain and sustain their Yanmar machinery in the long run.
Al Mahroos offers flexible maintenance contracts for customers to be able to take care of their machines at costs determined in advance. These contracts follow the manufacturer maintenance recommendations and specify particular work environments with the strict use of genuine Yanmar parts.
Customized financial support – eZ Payment Plans
With today’s global economic situation in mind, Al Mahroos has introduced a comprehensive financial facility system to customers to assist in the acquirement of Yanmar compact excavators within a set budget, tailored and customized based on the customer criteria.
These financial facilities are structured based on the needs of the customer, with minimal upfront costs and competitive rates. The financing is arranged through financial institutions or other partners in the region. Customers will benefit from having fast access to Yanmar compact excavators, based on the payment schedules agreed between the parties.
The customized financial system known as ‘eZ Payment Plans’ aims to enable more customers have access to industry leading brands and equipment with the sufficient capital required to procure such equipment.
Online sales of spare parts and industrial equipment – Itemshub.com
Al Mahroos has ventured into the world of e-commerce with the launch of Itemshub, an online store for genuine industrial and construction equipment, accessories and spare parts.
Itemshub (Powered by Al Mahroos) aims to provide an easy and convenient online shopping experience to both B2B and B2C customers giving the best competitive prices in the market and best delivery timing to customers in the region.
The platform comprises more than half a million original products and genuine parts from brands such as Yanmar.
Itemshub’s vision is to revolutionize the process of ordering parts, machinery and accessories on this platform while simultaneously providing customers with content-rich information on all the products listed and tips to educate customers during their purchase process.
Itemshub incorporates multiple features that provide an easy and convenient user experience, such as free deliveries, exclusive online only deals, dedicated and well-trained customer service representatives, click and collect, interactive spare parts diagrams, knowledge hub (useful guides and tips), price and feature comparison, bulk ordering, request for quote and secure payment methods.
Providing high quality and wide range of products and brands while maintaining satisfactory levels on services in the industrial equipment industry with easy shipment options in just a few clicks is all it takes to become one of the leading distributors in the region in this day and age. In the regard, Itemshub plans to add more reputable brands and customer-centric services during the next phase of the venture.