FAMCO, Volvo’s heavy machinery and construction equipment partner in the UAE has been recognised with the Swedish company’s prestigious Volvo Silver Partnership Certificate.
Volvo has yet to award any of its dealers across the world with a gold certificate and relatively few with the silver award.
This is the second award for FAMCO in the past month after the ISO 9001:2000 and ISO 14001:2004 certified company won the ‘Material Handling Provider of the Year – 2011’ award at the Supply Chain and Transport Awards ceremony in Dubai.
FAMCO said the the Silver Partnership award followed a detailed analysis and stringent verification of systems, operational processes and quality standards.
“This is indeed a great honour for FAMCO and our Volvo Construction Equipment division. Achievement of this certification is a clear statement that FAMCO has been judged to have not only developed rigorous operational and customer centric management systems, but also to have implemented these systems effectively across all FAMCO operations in the UAE,” said Paul Floyd, managing director, FAMCO.
He added: “This is a testament to the hard work and dedication of all our employees who embrace Volvo’s superior global standards of operation, together with Volvo’s core values of Quality, Safety and Environmental Care. I thank Volvo Construction Equipment for recognizing our capability and performance levels. Our ambition now is to be Gold certified – an achievement that no Volvo distributor has yet reached,” Mr. Floyd added.
Volvo commended FAMCO for its excellence in general management and operational planning, staff training and sales and marketing activities which contributed to the silver level certification.
“We at Volvo have high expectations and that’s why Volvo Construction Equipment is pleased to honour FAMCO with the Silver Certification in our Partnership Monitor programme,” said Lars Haglund, President of Volvo Construction Equipment – International. “Gaining this certificate is far from easy – and very few dealers have reached this advanced level. This status reiterates FAMCO’s consistency in surpassing the benchmark set by Volvo and we are extremely proud to have them as our UAE dealers.
“We wish them every success in graduating to the next level – the gold certification, yet to be achieved by a partner.”
