Haulotte has made all the Group’s online services accessible via its new portal, MyHaulotte.com. The new interface enables operators, fleet agents, administrative agents, workshop managers, technical managers or rental agency managers to save time and efficiency. The service is part of Haulotte’s digital transformation and marks the next step in the provision of high value-added services.
Safety campaigns: Users can quickly see if their machines are part of security campaigns by logging on to MyHaulotte. They can consult the associated safety bulletin and download the repair instructions.
Technical library: For each machine in the fleet, it is now possible to directly download user manuals, maintenance and spare parts manuals, exploded views, brochures or familiarization videos.
Spare parts store: MyHaulotte.com has an area dedicated to the supply of spare parts. It has all the advantages of Easy-Spare-Parts.com: quick search, exclusive promotions, secure transactions, online order tracking.
In the fleet management area, users can view and update a list of their equipment. An overview of the machine fleet is displayed graphically by themes; it allows users to quickly identify the main trends in the fleet.
In case of anomaly, users can request a repair directly via the web portal, follow-up on current requests as well as view repair status. Also available at any time, is access to invoicing information and preventive maintenance deadlines are displayed based on the machine’s hour meter.
MyHaulotte makes it possible to quickly see the date of the next periodic general inspections. It is calculated based on the date of the last inspection and local regulations.
The notification center provides real-time information reporting. Users can choose the alert mode (notification on the MyHaulotte.com portal or in an email box), frequency (each occurrence, daily, weekly, or monthly) and their theme: security campaign, periodic checks, preventive maintenance, actions to be carried out, expiration of contracts, etc.
“We want to accompany our customers with personalized services throughout the life of their machines. The MyHaulotte portal makes it possible to offer each user the online services they need when they need them,” said Maxime Lecler, Digital Product Owner at Haulotte.