Chinese equipment manufacturer, LiuGong and US engine producer, Cummins have renewed their global service and parts agreement.
The latest iteration of the deal brings clarification to specific aspects of the parts supply chain, as well the list of engines and territories covered.
The agreement was signed at bauma 2016 in Munich, Germany by LiuGong’s vice president, Luo Guobing and the executive director of Cummins’ Off Highway Engine Business, Hugh Foden.
Commenting on the renewed partnership, Guobing said: “Overall, the new agreement combines LiuGong’s global dealer network and Cummins’ engine and technical support network.”
Under the terms of the agreement, service and parts supply will be directly managed by LiuGong dealers in specified territories. Cummins will help LiuGong to provide claim settlement, technical support, and training for dealers.
In the agreed regions, LiuGong parts distribution centres will provide parts directly to dealers through channels designated by Cummins.
The renewal of the partnership, which dates back to March 2014, will ensure that the companies “leverage each other’s global resources, achieve win-win cooperation in business mode, optimise the parts supply chain, and improve the aftermarket service in all overseas business”, according to a statement released by LiuGong.
“[The renewed agreement] helps us to realise the one-stop service and speed up the aftersales support response speed, therefore enhancing customer satisfaction,” he added.
